Register   Thursday, August 28, 2008

 

We understand that sometimes it is necessary to return merchandise. In order to assist you in returning any merchandise, we ask that you follow these guidelines. Thank you for assisting us by following these policies.

 
Return Policy  Minimize
 
  1. Permission to return merchandise must be granted by Purposeful Design unless it was ordered on 60-day review. Call 800-367-0798 for authorization to return materials. The following must be true in order for the merchandise to be approved for return:
    • It must be in new, resalable condition.
    • It must be less than six months old.
    • It must be included in the current product catalog.
  2. The following merchandise may not be returned for credit:
    • No Stanford testing materials or Stanford ancillary materials may be returned. Please retain any overstocked testing items for future use.
    • Videos and computer discs are not returnable.
    • Stamped, stickered, or used items are not returnable.
  3. When authorization to return merchandise has been granted, please follow these shipping instructions:
    • Enclose your pink packing slip or a copy of your invoice in the package.
    • For merchandise to arrive in new and resalable condition, use a strong corrugated carton and a buffer (crumpled paper, Styrofoam material, or plastic bubble sheets) on the top and sides of the material in each box. Use a flat buffer on the bottom of the box. Purposeful Design is not liable for damaged returns.
    • Use the return address label from the Product Return Form, or send returns to Purposeful Design/ACSI, Attn: Returns, 731 Chapel Hills Drive, Colorado Springs, CO 80920.
    • Insure your shipment and retain the receipt. It is recommended that you ship by a traceable means, such as UPS or FedEx Ground Services, which would also be responsible for any damage incurred in shipping. Purposeful Design is not liable for damaged returns.
  4. A 10% restocking fee will be applied to the credit memo unless the materials were shipped to you in error or the order was on 60-day review and was returned within that time period.
 
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