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Return Policy

Permission to return merchandise must be granted by Purposeful Design unless it was ordered on 60-day review. Call 800-367-0798 for authorization to return materials. The following must be true in order for the merchandise to be approved for return:
- It must be in new, resalable condition.
- It must be less than six months old.
- It must be included in the current product catalog.
The following merchandise may not be returned for credit:
- No Stanford testing materials or Stanford ancillary materials may be returned. Please retain any overstocked testing items for future use.
- Videos and computer discs are not returnable.
- Stamped, stickered, or used items are not returnable.
When authorization to return merchandise has been granted, please follow these shipping instructions:
- Enclose your pink packing slip or a copy of your invoice in the package.
- For merchandise to arrive in new and resalable condition, use a strong corrugated carton and a buffer (crumpled paper, Styrofoam material, or plastic bubble sheets) on the top and sides of the material in each box. Use a flat buffer on the bottom of the box. Purposeful Design is not liable for damaged returns.
- Use the return address label from the Product Return Form, or send returns to Purposeful Design/ACSI, Attn: Returns, 731 Chapel Hills Drive, Colorado Springs, CO 80920.
- Insure your shipment and retain the receipt. It is recommended that you ship by a traceable means, such as UPS or FedEx Ground Services, which would also be responsible for any damage incurred in shipping. Purposeful Design is not liable for damaged returns.
A 10% restocking fee will be applied to the credit memo unless the materials were shipped to you in error or the order was on 60-day review and was returned within that time period.